Shipping policy

Our processing time is 3-5 business days, but it also depends on our stock. If you want to double check to see when your order will ship, feel free to contact us with any questions (319) 656-3990, Mon-Sat, 9a-5p CST or info@jkcreativewood.com.
We ship using mostly USPS Ground Advantage (2-5 business days) + Priority Mail (2-3 business days). Depending on weight + size, we may ship using UPS Ground.
It is the sole responsibility of the buyer to provide a safe and deliverable address on the order. If a package is returned to us, the sender, due to the failure to provide a deliverable address or a wrong address on the order, second time shipping will be charged to the customer. Unfortunately, we cannot reimburse, refund or replace anything stolen.
If your package seems to be late or lost in the USPS system, contact your local Post Office by calling their direct line* and visiting your local office to seek further assistance there. We are happy to help in the case of lost mail as well by filing a missing mail claim. Call us at (319) 656-3990, Mon-Sat, 9a-5p CST. * You have to Google this number as the only number that will come up in a search is the generic 1-800 number that will put you on hold for hours.
All of our shipping and packaging material is 100% reused & recycled. This is a part of our environmental commitment. Find out more on how we reduce waste in our woodworking methods here:

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